Our rapid turnaround times for reactive repairs have helped our clients get their vehicles back into service with the absolute minimum of disruption countless times.
Many examples can be cited where one of our experienced technicians has received, repaired and returned to the client an electronic or electrical component in mere hours.
Our personalised service and desire to constantly increase our clients reliability means that we monitor our reactive repairs to identify if there are any common faults that could be eliminated through alternative designs of available products.
Our customers have peace of mind knowing that every component serviced by TTM Rail is completely traceable. If a component does not have any existing unique identification or serial number, we will create a serial number for the item in our database, to ensure the history is kept for each individual component.
In addition to this, a QR code (similar to a bar code) is put on every serial number label, containing information on the item, and the customer’s stock code. These codes are readable by anyone with a smartphone, or a QR code reader. Having this information on hand helps our customer's stores easily identify items correctly.
Of course we are happy to accommodate our customers needs, and can customise the labels to contain other information as required.
Every component worked on by TTM Rail receives a work order label. Each work order label has a unique QR code, containing a brief description of the work carried out on the component.
We have found this to be very useful as both ours and our customers technicians can find out the latest work history of the component in situ by simply scanning the sticker with a smart phone.
This label also clearly displays the job number and date for tracking and warranty purposes.